Privacy Policy

Purpose of the Privacy Policy:

Respecting privacy and protecting personal information is essential to us. Therefore, through this Policy, we intend to safeguard them in accordance with applicable laws.

In order to ensure this protection, [Expressimmo Group] commits to collect, process, and share information that can identify an individual only when the individual has consented to it, unless permitted or required by law, in which case your consent will not be necessary.

The Policy aims to inform users of the reasons and the manner in which [Expressimmo Group], or anyone acting on its behalf, will collect and use their personal information. It is designed to be in plain language to ensure informed consent from users.

For the purposes of this Policy, "personal information" refers to all information about an identifiable person or information that can be used to identify a person. Whenever possible, we will anonymize, pseudonymize, and/or aggregate such information so that it no longer identifies an individual.

Effective Date

This Policy is effective as of [September 21, 2023].

This Policy replaces the Privacy Policy dated [September 21, 2023].

Consent Collection Procedures

We are committed to obtaining consent before collecting an individual's personal information. Consent can be explicit or implicit and can be provided directly by the individual or by their authorized representative.

We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implicit consent may reasonably be inferred from an individual's actions or inaction. For example, providing a name and address to receive a publication or providing a name and phone number to get a response to a question is considered implicit consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.

If we intend to use personal information for a new purpose, we will describe the intended use and seek consent again.

It is not always possible, especially in the case of a government request, to obtain an individual's consent to collect, use, or disclose their personal information. We commit to never disclose such information except in compliance with this Policy, unless required or permitted by law.

Purposes of Data Collection

The information collected is in accordance with the purposes and objectives set forth in this privacy policy.

Here are some reasons why we collect your personal information:

  • To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
  • To ensure and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services.
  • To develop new products and services, as well as for AI: The data collected may be used for research and development to offer new products and services to our users, including through advertisements and marketing messages. Additionally, collected and aggregated data may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services: The collection and analysis of data generated by your interactions with our services allow us to develop and create products and services that are relevant to better meet your cultural and entertainment expectations, especially for planning adaptations for customers in need.
  • To assess the performance of products and services: Data is collected to obtain information about the benefits and drawbacks of our products and services in order to evaluate and address them if necessary, including through surveys. This ensures the quality of our products and services and promotes risk management.
  • To protect the privacy of our users: The data collected allows us to verify the identity and protect the privacy of individuals who communicate with us by phone, electronically, or otherwise.
  • To comply with legal obligations: Data is collected to fulfill obligations arising from laws, regulations, or international treaties.

Collected Personal Information

[Expressimmo Group] may collect personal information in various forms, but only through lawful means and for the necessary purposes that have been disclosed to you, as described in this Policy, or when permitted or required by law.

The personal information collected, as well as its sensitivity, may vary depending on the context of interactions between you and [Expressimmo Group]. Therefore, we must primarily inform you of the nature of the personal information we use.

We protect all collected personal information. Among the personal information that may be collected and used, we pay particular attention to the following:

Name and Contact Information: First name and last name, email address, postal address, phone number, and similar data used for communication with you.

Proofs of Identity: Passwords, password hints, and other security information used to identify you and access your account.

Demographic Data: Data about you, such as your age, gender, country, and language of communication.

Payment Data: Data necessary for processing your payments, such as payment instrument number (e.g., your credit card number) and the associated security code.

Subscription Data: Information about your subscriptions related to cultural events as well as newsletters from cultural companies.

Images and Sounds: Audiovisual data used to ensure the security of our users, especially at locations where cultural events for which we are organizers or hosts are taking place.

Interactions: Data related to your use of websites, platforms, and created tools. These are data you provide to use the products. In other cases, such as error reports, these are data we generate.

Other examples of interaction data we collect include:

  • Data about visited sites and usage: For example:
    • Payment and account history: Data about the items you purchase and activities associated with your account.
    • Problem resolution and support data: Data you provide when you contact [Expressimmo Group] for assistance, including the products you use and other information that helps us resolve your issue.
  • Interests and preferences: Data about your interests and preferences, such as artists or music styles that prompt you to attend concerts, types of exhibitions and cultural events that interest you, cities you are willing to travel to for certain cultural events. Besides the information you explicitly provide, other data we collect sometimes allows us to determine or guess your interests and preferences.
  • Content consumption data: Data about multimedia content (e.g., TV, video, music, audio, books, apps, and games) you access through our products.
  • Searches and orders: Search queries and orders you use when using our website.
  • Textual, input, and handwriting input data: Textual, input, and handwriting input data, as well as related information.
  • Location data: Data, whether precise or imprecise, about your device's location. For example, location data can be collected from a device's IP address or from your account profile indicating your location less precisely, such as a city name or postal code.
  • Other data: Other data provided when you use our website, including data from Google Analytics.

Data Processing Purposes:

Providing our products and services. We use data to operate our products and services and provide you with rich and interactive experiences.

For example, [Conduct research for your real estate needs and communicate them to you.]

Product and/or service improvement. We use data to enhance our products, including adding new features or capabilities (Error reporting when purchasing a ticket or viewing an online program, etc.).

Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as deductions we make about you and your product usage, activities, interests, and location.

Product and/or service development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand our customers' needs.

Customer support. We use data to diagnose and resolve issues related to products and/or services, restore access to your personal account, and provide other support and assistance services.

Contribution to security and issue resolution. We use data to contribute to the security and resolution of issues with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers make the most of their experience, and informing them of updates to our products and services. This may include using automated systems to detect security issues.

Security. We use data to protect the security of our products and customers. Our security features may prevent the operation of malicious software and inform users of malware detection on their devices or use video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether or not to receive promotional communications from [Expressimmo Group] via email, SMS, postal mail, and telephone. For more information on managing your contact information, email subscriptions, and promotional communications, see the Access and Control of Your Personal Information section of this Policy.

Relevant offers. [Expressimmo Group] uses data to provide you with relevant and important information about the products and services offered. We analyze data from various sources to predict the information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your interests in shows and offer new activities that may appeal to you.

Advertising. [Expresssimmo Group] uses data collected through interactions with you, some of our products, and third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.

Business transactions. We use data to process transactions with us. For example, we process payment information to provide customers with subscriptions to products and use contact information to provide products purchased in our online stores/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making processes. This enables us to make informed decisions and create performance reports on our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.

Legal compliance. We process data to comply with the law. For example, we use our customers' age to ensure compliance with child privacy protection obligations or to ensure that the customer meets the recommended age for the audience. We also process contact and identifier information to help customers exercise their data protection rights.

Research. We use data for research, including scientific and public interest purposes when allowed by law.

Processing Methods Used

[Expressimmo Group] places the utmost importance on the security of your personal information and is committed to processing it in accordance with industry standards and standards, only for the purposes for which it is collected as described in this policy or in a specific notice. However, the absolute safeguarding of this information is impossible due to the inherent security limitations of transmission over the Internet. Information transmitted to us is ultimately at the user's risk.

Access and Control of Personal Information

[Expressimmo Group] ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification and to request correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact information provided at the end of this Policy.

To the extent of our means, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Additionally, there may be circumstances where we cannot provide you with access to your personal information. In particular, when access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure, or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot provide you with access to your personal information.

If your request concerns data appearing on web pages or platforms of third parties, please contact those third parties directly.

Sharing and Purpose of Sharing Personal Information with Third Parties

We do not share your personal information with companies, organizations, or individuals outside of [Expressimmo Group], except for our authorized suppliers and partners who need access to the information for the purposes listed in this policy and within its limits, as well as in the following cases:

  • With your consent.
  • For storage in cloud servers, in which case personal information may transit through third-party jurisdictions. Note that we only retain the services of reputable companies with privacy policies.
  • For external processing purposes: We may disclose personal information to other trusted companies or individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with a level of data security at least equivalent to ours, and in compliance with any other appropriate security and privacy measures.
    • In particular, we use the services of third-party providers to share, clean, and analyze data in the culture sector so that they can enhance this data and create tools for the benefit of the public or sector stakeholders. To do this, these providers process the information provided as follows:
      • Data is first prepared and categorized for use.
      • Based on the prepared data, the provider creates overall statistics that contain general and non-personal information, sometimes combined with data from similar sources. These pooled data are then used to generate overall statistics, such as origin analyses (primarily via postal codes), as well as seasonality and pricing analyses (such as shopping cart types).
      • These data are then enriched by two different processes. The first is enrichment through the use of publicly available third-party data, such as socio-demographic data from the Census via postal codes. The second process is called inference enrichment. Inference enrichment involves deducing, for example, when purchasing a ticket at the "under 25" rate, that the individual in question is under 25.
  • For legal reasons: We may disclose personal information outside our company if access to such information is necessary to comply with applicable laws and regulations.

[Expressimmo Group] is committed to not selling or renting your personal information to third parties.

Cookies and Similar Technologies

[Expressimmo Group] may use cookies, internet tags, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites and recipients of our newsletters, invitations, and other communications. Cookies are information elements transmitted by the server to the browser during a visit to the website, allowing the current connection to be uniquely identified. This data may include information such as your internet address (IP), browser type, browser version, pages of our site you visit, the time and date of your visit, browsing time, and other statistics.

The cookies used are used, among other things, to retrieve search history and carts (e.g., ticket purchases) associated with the session to facilitate the user's online browsing experience. It is important to note that enabling the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, giving you the option to accept or reject them.

Please note that our website may contain links or references to third-party websites. This policy ceases to apply when you leave our website, and [Expressimmo Group] is not responsible for the collection or processing of personal information by these third parties or through these external sources.

Retention of Personal Information

[Expressimmo Group] retains collected data for different periods depending on their nature and usefulness in providing our products and services. During the retention period, [Expressimmo Group] takes physical and technical measures to ensure the security of data containing personal information.

The main places where personal information is stored are in cities where [Expressimmo Group] has offices or facilities and in cities where [Google Drive] has servers containing data collected by [Expressimmo Group].

Personal information may be stored outside the country in which you reside if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and government authorities and law enforcement authorities in these countries or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.

Other Information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date of the last modifications and provide access to archived versions for viewing. If the changes are significant, we post a highlighted notice on our website (including, for some services, via email notification).

Compliance Officer:

For questions, comments, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

[Alexandre Dulude]
[Expressimmo Group]
[2024 Marie-Victorin Road, Varennes, J3X 1R3]
Phone: [1-888-804-4666]
Email: [This email address is being protected from spambots. You need JavaScript enabled to view it.]